العربيةSupport
How to reach us, as of 2026-09-18.
This page is written from what the application itself does. It has not been reviewed by a lawyer, and it is not legal advice.
If something has gone wrong with an order, or you need help with your account, write to us. A person reads it.
hello@haddak.app is the address to use. Tell us the order number if there is one, and the email address your account uses — it is what lets us find you.
Things you can do without us
- Track an order, and see what changed if an item was out of stock: in the app, under Orders.
- Change or add a delivery address: in the app, under Account.
- Ask for your account to be deleted, and see exactly what that erases and what it keeps: on this website, at the link below, or in the app.
Before you write about Credits
Haddak Credits cannot be withdrawn or transferred, and deleting an account forfeits whatever is left on it. If you want the value settled rather than lost, ask us before you ask for deletion, not afterwards.
What is not available yet
So that you do not wait for something that is not there:
- There is no support telephone line and no WhatsApp number yet. A WhatsApp channel is intended and has not been set up.
- There is no published response time. We have not committed to one, so we are not going to print one.
- There is no in-app live chat.