العربيةDelete your Haddak account
This page lets you ask for your Haddak account and the personal data in it to be deleted. You do not need the app installed. It starts exactly the same deletion as Account › Delete account inside the app.
Haddak is operated by Haddak.
How it works
- Enter the email address of your account. If an account exists for it, we email a sign-in code.
- Enter that code to sign in on this page.
- We email a second code, only for confirming the deletion. Enter it to confirm.
- You see the date your data will be erased. Until then you can change your mind.
Request deletion
Step 1 of 4
I can’t access my email
The codes are sent to the email address on your account. If you can no longer receive email there, contact support from any address and tell us the phone number or email on the account. We will verify that the account is yours another way before deleting it.
What is deleted
- Your name, email address, phone number, birth date and gender
- Your saved addresses, including their map pins
- Your baskets
- Your favourites and lists
- Your notifications and notification preferences
- Your sessions on every device, and any unused sign-in codes
- Your Print files and their file names
- Anything you typed in support requests and service requests
If your account still has Haddak Credits, deleting it gives them up for good — they cannot be restored or paid out. Spend them first, or contact support, if you want to use them.
What is kept, and why
Some records must be kept to meet tax, accounting, fraud-prevention and legal obligations:
- Orders
- Payments and refunds
- The Haddak Credits ledger
- The free-delivery benefit ledger
- Audit and security records
They stay attached to an anonymous record with no name, email address or phone number. The delivery address on past orders is reduced to the district and city.
When deletion has to wait
- There is an outstanding balance on your account. Contact support to settle it first.
- You have an order still in progress. Wait until it is delivered or cancelled.
- Your account is under a legal hold. Support can tell you more.
When it happens
- All your devices are signed out immediately.
- Your data is erased after a grace period of 7 days.
- During the grace period, signing in and choosing “Keep my account” cancels the deletion.
Prefer the app?
Open Haddak, go to Account, then Delete account. It is the same request.
Help and contact
Questions about deletion or your data:
Haddak is operated by Haddak.